Refund policy
Refund & Return Policy – Glutanova
Last Updated: 6th June 2026
At Glutanova, we are committed to providing high-quality supplements. Due to the nature of our products and for health and safety reasons, we have the following refund and return policy.
Returns
To be eligible for a return, your item must:
- Be unopened and unused.
- Be in its original packaging.
- Be returned within 14 days of delivery.
Opened products cannot be returned.
For hygiene, safety, and quality control reasons, we do not accept returns of any product where the seal has been broken, the container has been opened, or the product has been used.
Refunds
Refunds may be issued in the following circumstances:
- You received the wrong product.
- Your order arrived damaged.
- Your order was lost in transit.
- You returned an eligible unopened product within the return period.
Refunds will not be issued for:
- Opened products.
- Used products.
- Products with broken seals.
- Orders where the customer simply changed their mind after opening the product.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:
Please include:
- Your order number.
- A description of the issue.
- Photos showing the damage or incorrect item.
We will review your request and arrange a replacement or refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The product arrived damaged.
- The order was lost due to our error.
Contact Us
For any questions regarding returns or refunds, please contact:
Glutanova Customer Support
Email: support@glutanova.com
Important Notice
For health and safety reasons, Glutanova does not accept returns or provide refunds on any product once the container has been opened or the safety seal has been broken. This policy helps ensure the safety and integrity of all products sold to our customers.